Tenant Induction – Responsibility – Payments

Welcome to our first post in the “Tenant Induction” posts series. In this post we will go through the items of interest as far as the tenant responsibility is concerned. Note that this is not a complete or definitive list. Refer to your tenancy agreement and the Tenancy Services website (https://www.tenancy.govt.nz) for further information or details.

Rent Payment
Rent payment is to be made in advance (before the day of the week on which your tenancy started) every week, fortnight, or as per the corresponding frequency detailed within your current tenancy agreement. Withholding rent payment for any reason is considered to be a breach of the tenancy agreement.

Bill Payment
Bills, such as water bill, are to be paid in accordance to the instructions and deadline specified within the bill notification (usually via email).

Process Improvement – Tenancy Application

Due to the vast number of requests from our tenants and potential tenants we are now in the process of moving to an online based tenancy application form. This will be the final piece within the tenancy application process in terms of eliminating paper based processes. Thanks to every one who provided feedback and recommendations in this regard. Please do continue to provide your feedback and guidance as this helps us with putting in place improvements that provide value to you.

Mould and Dampness

Mould and damp most likely becomes a problem in autumn and winter. To encourage and maintain good health of yourself and your loved ones ensure that you are keeping your home in a condition that discourages mould and dampness. Some of the things you can do to prevent mould and damp are as follows:

  • Air your home regularly by opening windows and doors. A dry and well ventillated home is easier to heat and heathier for you and your family.
  • If you are creating moisture or steam (for example, by cooking, using clothes dryer, ironing, or bathing), turn on extractor fans.
  • Wipe condensation off walls and windows.
  • Hang washing outside and ensure everything is dry before bringing it inside the home.
  • Leave wardrobe doors slightly open to allow air circulation.
  • Keep shower curtan inside the bath/shower so that water is diverted to where it needs to go rather than on the floor.
  • Remove mould as soon as it appears. Diluted white vinegar (half vinegar and half water mixture) is a cheap and very effective option to kill or clean mould.

Remember that it’s your resonsibility to keep your home clean and tidy to ensure healthy living for you and your family.

We Are Improving the Way We Do Things

As always we strive to provide our customers with the highest level of customer service. As such, we are in the process of eliminating paper based processes and workflows to enable our customers faster access to our services. We believe that this will enable a world of opportunities while enabling us to be kinder to our planet.

Details to follow in the future blog entries so stay tuned.

Commission Clawback – Mortgage/Insurance Brokers

ContentImage-Money(Magnet).jpg-550x0It appears to be the case that it is becoming quite common for mortgage/insurance brokers nowadays to include a clawback clause within the terms of engagement. This simply is their attempt to recover from you the commission that is clawed back by the lender/insurer in the event the mortgage is repaid or policies cancelled earlier than the agreed timeframe (usually about 24 to 27 months).
This further stresses the importance of carefully reading and understanding the terms of engagement (or any contract for that matter) before signing.
An interesting case study was highlighted on the Financial Services Complaints Limited website. Click here for details.